Terms and Conditions

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Terms and Conditions

1. Engagement Basis
All consulting work is performed only under a written engagement agreement or accepted proposal. No obligations arise until Navigator Technology Consulting has confirmed scope, fees, and commencement in writing.

2. Scope of Services
Services cover ICT strategy, governance, cybersecurity, cloud architecture, identity, data maturity, digital transformation, vCIO advisory, and related professional consulting. Services are advisory in nature. Navigator Technology Consulting does not provide hands-on technical support, helpdesk functions, or managed services unless explicitly documented in the engagement.

3. Client Responsibilities
Clients must provide accurate information, timely access to relevant systems and stakeholders, and appropriate decision-making authorities. Delays or omissions by the client may impact deliverables, timelines, and outcomes.

4. Dependencies and Assumptions
Deliverables rely on information supplied by the client and third parties. Navigator Technology Consulting is not responsible for errors, omissions, or delays caused by inaccurate data, withheld information, or external vendors.

5. Professional Advice and Limitations
Advice reflects professional judgement based on available information. The client remains responsible for operational decisions, implementation, and risk acceptance. No guarantee is provided that recommendations will achieve specific business outcomes.

6. Fees and Payment
Fees are charged as agreed in the engagement. Invoices are payable within the stated payment terms. Late payments may incur administrative or interest charges. Work may be paused or terminated for non-payment.

7. Intellectual Property
Navigator Technology Consulting retains ownership of methodologies, frameworks, templates, and pre-existing intellectual property. The client receives a licence to use deliverables created specifically for their organisation for internal purposes.

8. Confidentiality
Both parties must maintain confidentiality of non-public information exchanged during the engagement. Confidential information may be disclosed only where required by law or with written consent.

9. Data Security
Navigator Technology Consulting applies reasonable professional measures for handling client information but does not assume responsibility for security failures within client systems, third-party platforms, or external vendor environments.

10. Third-Party Vendors
Navigator Technology Consulting may provide vendor recommendations or support vendor evaluation. Responsibility for vendor performance, contracts, costs, or technical outcomes lies solely with the client.

11. Liability
Liability is limited to the total fees paid for the specific engagement. No liability is accepted for indirect, consequential, or special losses, including business interruption, data loss, financial impacts, or system outages.

12. Termination
Either party may terminate the engagement with written notice as defined in the engagement agreement. The client must pay for all work completed up to the termination date.

13. Amendments
Any change to these terms must be agreed in writing. Engagement-specific terms override these general terms where explicitly stated.

14. Governing Law
These terms are governed by the laws of Queensland, Australia. Disputes fall under the jurisdiction of relevant courts and tribunals.

15. Contact
Navigator Technology Consulting
www.navigatortechnology.com.au
Contact details as listed on the website.